|
|
| Strategic Planning Information |
|
Business Results - Four Critical Success Factors
Scenario One During a recent presentation, a business owner was given the following challenge. If 10 of his 100 employees were asked to name the top 3 organizational goals for the current year as they perceived them to be, would he receive the same 3 goals from everyone or would he receive 5, 10 or even 25 different goals? The business owner shook his head and thoughtfully responded, "No, I am sure that I would receive more than 3 goals." He was then asked to consider what these misdirected actions from his employees were costing him in terms of missed opportunities. Scenario Two At another presentation, a business owner was asked if she set goals? She responded quite enthusiastically, "Of course, I set goals." She was asked a follow-up question: "Can you state with 100% conviction that your employees know how to consistently achieve both their personal and professional goals?" After a few moments, she replied "No." She was then asked how this lack of knowledge potentially affected her bottom line? Scenario Three A president of a company was asked: "Have you ever seen behavior inconsistent with your strategic plan?" He quickly answered "Yes!" A second question was asked, "What did you do about it?" "Well, we sent them to training and within 6 months we had to send them back again?" A new question was then posed to the President. "Are these performance failures a result of a lack of knowledge or skills or due to poor attitudes and habits?" The president immediately said "Why bad attitudes and poor habits." Again, the facilitator asked another question: "What are all these re-do's costing your company?" Scenario Four During the annual meeting, the CEO of a manufacturing company informed her executive team that she wanted to achieve a 10% growth during the next 12 months. The VP of Operations made plans to purchase new manufacturing equipment for some new products while the VP of Marketing & Sales began to implement a plan selling existing products. The CFO decided to cut budgets to capital improvements and marketing. All three executive team members believed that their actions would help achieve the 10% growth. These scenarios shared four critical success factors (CSF's) that impede all organizations from achieving consistent results: communication, goal setting and goal achievement skills, attitudes and alignment. Critical Factor #1: Communication is the key to unlocking the potential within businesses as well as individuals. When the goals are in alignment with the vision and consistently communicated from top down, then performance excellence is much more likely to happen. Inconsistent communication contributes to missed targets and lowers the performance for the entire organization. Critical Factor #2: Goal setting and goal achievement are learned skills. Unfortunately, many presume that these skills are acquired during the K-12 educational experiences through the "Osmosis Process." Also, these skills are not actively taught in the corporate setting. Yet, consistent goal achievement or the results are what every organization seeks. Critical Factor #3: Attitudes drive behaviors that result in change. Many companies focus on trying to change negative behaviors because they are experiencing negative change. However, when the negative attitudes are replaced with positive attitudes, those attitudes will drive positive behaviors creating positive change. By failing to address negative attitudes, new trends, changes or initiatives, the result is wasted resources creating a negative drain on the "KASH Box." Critical Factor #4: Alignment is necessary to ensure that the desired results are achieved. Performance excellence happens when the strategies, systems and people are working together to build loyal internal customers that drive loyal external customers. The much heard adage about "Getting everyone to row in the same direction" is true, but probably should be amended to include the following "by using the same paddles." When these four CSF's work together, results happen quicker and create a culture of working "smarter and not harder." The following questions may help you to achieve the consistent results that you desire as you work your strategic plan: 1. Do I know with 100% accuracy that every employee can clearly articulate the top 3 goals for the organizations? 2. Does every person within the organization consistently sets and achieves all of his or her personal and professional goals? 3. Does everyone within the organization at ALL times consistently demonstrate positive attitudes? 4. Are the strategies, systems and people in alignment to build loyal internal customers? Leanne Hoagland-Smith, M.S. President of ADVANCED SYSTEMS, is the Process Specialist. With over 25 years of business and education experience, she builds peace and abundance by connecting the 3P's of Passion, Purpose and Performance through process improvement. Her ROI driven process solutions affect sustainable change in 4 key areas: financials, leadership, relationships and growth & innovation with a variety of industries. She aligns the strategies, systems and people to develop loyal internal customers that lead to external customers. As co-author of M.A.G.I.C.A.L. Potential:Living an Amazing Life Beyond Purpose to Achievement due for June 2005 release, Leanne speaks nationally to a variety of audiences. Please call Leanne a call at 219.759.5601 or email leanne@processspecialist.com if you are seeking amazing results. Copyright 2005 Leanne Hoagland-Smith, http://www.processspecialist.com Permission to publish this article, electronically or in print, as long as the bylines are included, with a live link, and the article is not changed in any way (grammatical corrections accepted).
|
|
|
|
RELATED ARTICLES
Insurance Requirements in Franchised Companies Franchised companies often require what some believe to be excessive insurance requirements. This is because so often if a franchise is sued for any reason that the Lawyers go after the big money of the franchisors and name them in the lawsuit. It is amazing that a lawyer can write garbage in a lawsuit and file it in court and if you do not hire another lawyer to fight them, you could lose your entire life's work and company. But our legal system as most entrepreneurs agree is a complete joke and more closely represents the extortion tactics of the mob than any legitimate sense of fairness or truth. This is why franchisors must require huge limits of liability insurance and additional insured certificates as part of the franchise agreement. Documenting the Exit Strategy in Your Business Plan All investors greatly desire and are motivated by a clear picture of a company's exit strategy, or the timing and method through which they can "cash in" on their investment. This picture best comes into focus when the key valuation and liquidity drivers of the company are clearly delineated. An excellent method to accomplish this is through descriptions of comparable firms that have had successful liquidity events, either through acquisition, merger, of initial public offerings (IPOs). Planning for Success Business planning is widely acknowledged as one of the keys to business success. Yet there is still a great reluctance by small business owners in this area. This is despite the fact that it can be shown that fewer business fail if they have prepared a business plan. How to Grow Your Business by Clearing the Way to Growth Is your business growing as fast and effectively as it could, or is it stuck at the same level it has been at for years? Research (Larry Greiner, 1972) has discovered 5 specific stages of business growth. Most business never grow beyond the second level. At this level, the business is characterised by a small group of owners (if not a sole owner), supported by a small team of people at an operational level. This describes the 90 plus percent of businesses, which have 10 or fewer staff. The Accountability/Alignment Process: Three Steps to an Accountable Organization The Accountability/Alignment Process: Three Steps to an Accountable Organization Business Plan: Planning the Operations Writing a business plan is no easy task, sure you can whip something together in a day or so, but without proper planning you are setting yourself up to fail. Many first time entrepreneurs have a bit of trouble writing a business plan, which will be acceptable to bankers and investors. One easy place to fall down on is the understanding of the daily operations of your chosen business model. Innovate Today for Great Leaps Forward Tomorrow How often does your company make a quantum leap forward? My guess is that, on a scale from "frequently (10) ? to ? never (1)" the answer is much closer to "never" because few companies have a process to innovate or think creatively. Very few attempt to formally think through their business model, their relationships with staff, clients, and vendors, and their product / service offerings. Troubled Waters Require Capable Leaders at the Helm Canada's lean leaders need to look beyond the horizon and chart the future Laying It Out On Paper You might be thinking to yourself, "Why should I waste my time writing a business plan? I know what (web designers, freelance writers, professional organizers) do!" Knowing intellectually what your industry is all about and pinpointing exactly where you want your business to go are two entirely different propositions. Own Your Niche by Building a Niche Community In 1997, David Steele was making the transition from a professional therapist to relationship coach. Part of his strategy was to become a center of influence and THE Relationship Coach for his community. Microsoft Great Plains Implementation: Placement/Recruiting Agency example ? overview for consultant Microsoft Great Plains does wonderful ERP job for horizontal markets and clientele. However in our opinion placement software market is underserved and needs custom modules to be developed. In the case of Microsoft Great Plains we see numerous examples of in-house or outsourced customization done for Great Plains Dynamics/Microsoft Great Plains in order to automate placement agency workflow and processes. In our opinion Great Plains is good choice, considering the side of placement and recruiting companies: mid-size or even small. Let us give you highlights from our consulting practice. Take A Systems View To Ensure Your Business Stays Healthy How are you feeling today? Good, not so good, great? Let me ask the same question in a different way: How is your gastro-intestinal system functioning today? What about your lymphatic system? How's the old circulatory system flowing along? Are all your bodily systems aligned, in sync, and cranking at peak performance? Top Ten Traits of Strategic Thinkers Want to become more strategic? Add these traits to your collection of skills and watch your success soar! Changing Strategy Without Losing Your Customers - Three Vital Steps to Refining Your Strategy American Eagle Outfitters and Wet Seal Stores have issued statements about company turnarounds needed to cut sales loses. This kind of story occurs far too often: a business disconnects from their customers because the company either wants to sell to a larger customer base or they want to upgrade to a more prestigious look. Business Disaster? Wont Happen to Me As fast as you can say business disaster, your business can go up in smoke. That's what happened a while back to Castle Carpet One. Gone were thousands of dollars worth of equipment and carpet, plus two smaller businesses that were housed in the same building. Luckily the owners, Larry and Diane Cox, had plenty of business insurance to cover their physical losses. But they lost their most important business asset - customer records - because of failed back up systems. Rebuilding their customer base will be tough and the long-term revenue impact is hard to measure. The Chasm of Change---- Restructuring ----- The Goliath Richard L. Daft one of the country's recognized academic leadership experts raises the question, "What kind of people can lead an organization through major change?" A Turn-A-Round restructuring qualifies as major change and requires transformational leadership. Daft points out that this type of leader is characterized by the ability to bring about change through innovation and creativity. This type of leader motivates people to not only follow their lead but to believe in the vision of corporate transformation, the need for revitalization, to sign on for the new vision and to help institutionalize a new organizational process." Daft points to four principles in discussions about leading an organization through major change. These four principles are the foundation of the restructuring Turn-A-Round process. Connecting Your Offline Business to Your Online Business These may sound like no brainers, but you'd be surprised. No matter how high-tech your business has become, there is no doubt you still have some non-electronic aspects of your company. These are things like your business cards, stickers, and work shirts, to name a few. The Top Five Reasons Strategic Plans Fail "Most great plans aren't. They are just nice, high-level ideas." In Business Planning, Competition is Good When developing the competition section of your business plan, companies must define competition correctly, select the appropriate competitors to analyze, and explain its competitive advantages. Shortening Product Life Cycle! The current state of the available technology at the disposal of designer is the most limiting determinant to what is technically and economically feasible to develop, therefore research into metatechnology such as computer science, whereby interdisciplinary spin off provides advances that both directly increase capabilities, and affects other technologies to dramatically improve system performance, is a necessity, the implication being that despite many of the basic principles being relatively static, the technology used is essentially in a state of constant development.
|
|
|
| Home | Site Map | Salesmanship Ebook | Motivational Ebook | Job and Resume Posting| Affiliate program | |
|
| 2006 All Rights Reserved. by Mp.sg Term of use and service for the articles and information |