If you own or operate an outbound call center, you've probably heard quite a bit about various phone dialer systems. In fact, it?s likely
you're using one of the many systems currently on the market. While your current phone dialer may be adequate for your business needs today, you?ll probably grow out of it shortly. Even if
you're not anticipating high levels of growth in the near future, just staying competitive in the call center business means having the latest technology.
It is a fact of life for most new sales people; they get the dream sales job with unlimited earning potential and expect to earn so much money that they can now enjoy the fruits of their coming wealth. Everything seems perfect until they realize that before closing a sale and earning the big commission, they must first prospect for new customers (read, cold calls). Cold calling is hard to do. People hate to make cold calls and people hate being on the receiving end of them as well.
Originally the conference call was limited to businesses paying exorbitant fees to the telcos. For business, it still made sense economically because the costs were less than the travel costs involved in bringing the people together. Additionally, significant time savings are involved, both in terms of travel time and in being able to communicate fairly rapidly to an extended group.
It sometimes surprises people when I tell them I get
slightly nervous before a speaking or training event. They
seem to think that because I've been doing it for years,
nervousness would no longer be an issue.
When selling your product face to face with a customer, they have no choice but to hear you out completely. Ask yourself this question, If they were listening to you describe your product on their personal voice mail, would they hear you out, or would they delete you?
Do you ever wake up on the wrong side of the bed? Does the rest of the day just follow suit? Have you ever thought that your attitude towards the day might just be coming back to you through misfortunes and bad things through out the day?
Predictive dialers are many steps removed from their predessors, the automatic dialers of the past. Whereas automatic dialing allowed callcenter agencies to dial numbers quickly and efficiently, predictive dialing also processes and makes use of a whole range of information, linking callers to live voices every single time. In fact, with predictive dialing, agents' 'talk time' has increased from an average of twenty minutes per hour to fifty minutes per hour. This is a fabulous rate of improvement - instead of wasting more than half of their time on listening to busy signals and answering machine messages, agents now spend the majority of their time engaged in producting interaction. The dialer also manages the line to agent ratio by pacing the call rate at the desired level. In this way, quotas are met, and agents are neither idle nor overwhelmed. In other words, because the hardware and software does its job, agents are able to spend much more time doing theirs. And of course, increased contact time means that the center's goals are reached much more quickly.
A few months ago I spent time training some telephone sales
agents who were new to selling. They'd mainly been involved
with handling incoming calls but now their company needed
them to do some out bound sales calls. I spent two days
running a sales workshop for them and another three days
coaching them on the job.
Unfortunately, the DNC legislation has many small businesses that use telemarketers a bit concerned about their choice of direct sales tactic. However, there are still many ways to have your message get into the right people?s hands without annoying them. And the fact of the matter is, telemarketing, as a direct sales tactic, works. Here are some tips and ideas to get your sales flowing and customers thrilled that you called them:
More Articles from Sales Telemarketing Information:
Telsales Just Got Easier!
Your sales structure for outbound calls can be summarised using the well know acronym AIDA (Attention, Interest, Desire, Action) we will explore at a high level what should be happening during a telemarketing call.
Stop Selling and Make More Sales
A few months ago I spent time training some telephone sales
agents who were new to selling. They'd mainly been involved
with handling incoming calls but now their company needed
them to do some out bound sales calls. I spent two days
running a sales workshop for them and another three days
coaching them on the job.
This is a Sales Call: How to Begin Prospecting Calls with Integrity
"Hello. I'm looking for Sharon Morgen?"
"Sharon DREW Morgen."
"What? Sharon Morgen?"
"No. Sharon DREW"
"Um. Hello. Are you Mrs. Drew?"
"Ms. Morgen. That's me. Is this a sales call?"
"Um. Hello. No. I'm with XYZ bank and I'm giving you a service call."
"Regarding what? I don't do business with you. And you're not supposed to be making a telemarketing call on me. So what type of service are you offering for free?"
"Well, it's not for free. But we thought you'd like to know about our new banking services."
"Ah. So it IS a sales call."
"We're not allowed to say that."
Phone Tips To Get Things Done: Professional Phone Skills
It happens all the time, you hear someone over the telephone and you make a generalization about the person you are speaking with. It may not be fair and it is akin to judging a book by its cover, but it's true nevertheless.
How To Be A Cold Calling Superstar!
Our emotions and feelings are changing all of the time based on our interpretation of events. Does this mean that even a sales superstar feels bad if they lose a big deal? Of course they do. They wouldn't be human if they didn't. It's natural for your feelings to fluctuate as you go about your business.
Cold Calling Does Not Generate Sales Leads
It is a fact of life for most new sales people; they get the dream sales job with unlimited earning potential and expect to earn so much money that they can now enjoy the fruits of their coming wealth. Everything seems perfect until they realize that before closing a sale and earning the big commission, they must first prospect for new customers (read, cold calls). Cold calling is hard to do. People hate to make cold calls and people hate being on the receiving end of them as well.
How to Make Sales with Noisy Kids in the House
Kids play hard, and sometimes that means they play really loud in the midst of exploring their worlds and role playing with siblings and friends.
7 Ways to Jump Start Your Cold Calls
Cold calling has to be one of the most feared aspects of every sales person's and business owner's day. With some important key tips, you can make cold calling painless and enjoyable and as easy as calling a friend.
Control Your Sales Calls From The Start
Sales calls that you control are what all salespeople want. I am a big believer that questioning is the most important skill for sales professionals. In order to stay in control of your sales calls, whether by phone or in person, you need to be the one asking questions most of the time.
10 Tips for Telephone Success
The telephone is an often under-appreciated and much maligned piece of office equipment. Have you stopped to consider how much business you conduct over the telephone? These 10 tips will help you improve your telephone presence and presentations.
K.A.R.M.A. of Phone Prospecting
Do you ever wake up on the wrong side of the bed? Does the rest of the day just follow suit? Have you ever thought that your attitude towards the day might just be coming back to you through misfortunes and bad things through out the day?
Closing That Big Sale With Conference Calling
So you're in business. Whether it is micro, small, medium, or enterprise; you know the one key element you need to succeed in your business ? sales.
Choosing a Phone Dialer that Works
If you own or operate an outbound call center, you've probably heard quite a bit about various phone dialer systems. In fact, it's likely you're using one of the many systems currently on the market. While your current phone dialer may be adequate for your business needs today, you'll probably grow out of it shortly. Even if you're not anticipating high levels of growth in the near future, just staying competitive in the call center business means having the latest technology.
Get Instant Rapport On Sales Cold Calls
Immediately establish rapport on cold-calls by matching your prospect's voice qualities - tone, pace, and emotion. Matching the emotion, or mood, of your prospect is key. If you begin your call sounding excited when she is not, you will be immediately branded as a salesperson, and the prospect's guard will be way up.
4 1/2 Steps for Doubling Your B2B Appointments
Cold calling. Most people hate to do it and there is a cottage industry of people making a profit by selling ideas on how to generate business without cold calling. They're making money because they are using a basic marketing tactic that most of us have forgotten how to use - give your customer what they want! Tell a salesperson that they can get appointments without making cold calls, tell them to buy your book, and you'll make money hand over fist. Why? Because it's a solution that fits what that market wants.
